Frequently Asked Questions

I would like you to host my site. Can I control the account myself or do I need to keep emailing you to change things?

Yes you can. We have a very powerful control panel (click here for a demo) which you’ll have access to as soon as your account is created. With this you can control how your email is handled, setup password-protected directories, install CGI scripts, view stats, administer databases, read your email. In fact, pretty much everything. 24 hours a day, all automated so you don’t have to wait for anyone.

Which server should I go for, Linux or Windows?

As a general rule Linux is the server to use. This is much more suited to the Internet, it runs faster and is more stable. It supports Perl, PHP, ASP and MySQL. However, if you want to work with ASP.NET and Microsoft Access databases or MS-SQL then you need to use a Windows server. Most of the facilities are available on both although a little more is available with Unix.

How reliable and fast is your service?

Our servers are located in a state-of-the-art data centre in the UK, connected to the world by multiple connections with different backbone providers. The servers are Intel Pentium, Sun Sparc or Dell dual 100mbit ethernet adapters, minimum 1gb RAM and a server grade mainboard and chipset. No-one can guarantee 100% uptime, however our availability rarely drops below 99.9%.

If I sign up for a cheaper plan, can I upgrade in the future?

Yes you can. When you sign up you pay in advance for a set period. You can, at any time, upgrade to a higher plan – maybe you need extra features, more webspace or bandwidth – and you simply pay the difference and it lasts until renewal. The sooner you upgrade, the better the price 🙂

I would like more than one domain to point to my website. Can you do this?

Yes we can. You can pay a small fee to have extra domains point to your existing account. This isn’t web forwarding, it’s properly mapped to your account so all hyperlinks will show that domain in the browser.

Do you allow sub-domains?

Yes. You can have sub-domains pointing to sub-folders in your account. You’ll need the Pro account for this feature. View the plan comparisons here.

Can I password-protect certain directories in my site?

Yes, but only on the Unix server. Windows 2003 doesn’t support this feature. Password protection is maintained in your control panel so it’s extremely easy. You can setup as many protected directories as you wish and have as many users permitted to each too. To achieve this on a Windows server it would be best to use ASP scripting with a database to store user login details.

I need to speak to you. Can I telephone you?

In order to keep our services high and our prices low we only support contacting by email. We reply to all enquiries within 24 hours, very often within 1 hour.

My domain name is not US or UK. Can you still host my site?

Yes, no problem at all. Any TLD (top level domain) can be hosted with us. You simply give the domain registrar our nameserver details and it will work.

Do you support/allow streaming media?

We can support streaming media but this can use large amounts of both server power and bandwidth so we would ask you to contact us first. In order to be fair to everyone and keep the servers running at their optimum we ask you to tell us what you intend doing so we can give you the best options.

Do you host adult websites?

No we don’t. We do not allow anything of an adult nature on our servers. If you are unsure if something is allowed, please email us and ask.

I have my domain already. How can I point it to your servers?

You need to contact your domain registrar and ask them to change the nameserver records. They need to be:

Primary nameserver:
ns5.sitestreetdns.net

Secondary nameserver:
ns6.sitestreetdns.net

I’ve lost my account information. What are my details?

If you’ve lost your login information, please email support@site-street.com giving us your name, domain, hosting plan and the email address you used when you signed up. We will then email you your login details.

What is the FTP server and the URL to my control panel?

This varies depending on which type of account you have, when it was created, etc.

The FTP server is likely to be ftp.yourdomain.com.

The control panel can be found at cp.yourdomain.com or cp.site-street.com.

If you are still struggling then please contact us and we’ll sort it out for you.

How long has Site-Street been established?

We’ve been offering internet services since 1998.

Can you give some examples of the type of websites Site-Street Host?

We host many different types of sites including insurance companies, sole traders, large limited companies, hobby sites, e-commerce stores and of course personal homepages.

I would like to sign up with you, how can I pay you?

We accept Visa, Mastercard and American Express through PayPal so you can pay right now.

Do you offer a money-back guarantee?

Yes we do. All our hosting packages come with a 7-day money back guarantee, no quibbles. Simple contact us within 7 days and we will refund to the credit card used to make payment.

Note: This does not apply to domain registrations.

Do you backup the data on your servers?

Servers are backed up regularly to cover for any hardware failure. However, you should keep your own local backups as it’s expensive to restore your site from the main backups. We’ve not lost anyone’s data yet but we’d hate you to be the first.

Our hosting accounts have backup facilities built into the control panel to make it very easy to backup both site files and mysql databases (some older accounts don’t have this facility). We also offer automatic daily backups on a 30-day rolling cycle which backs up your site files, databases and email accounts to a server in a completely different data centre. This gives total peace of mind. Restores from the backups are free of charge.

Who are Site-Street?

Site-Street Ltd is registered in England and Wales No. 6061057. Registered address Clarence Street Chambers, 32 Clarence Street, Southend on Sea, Essex. SS1 1BD. UK.

If I exceed my data transfer quota, what happens?

Each account comes with a quota for data transfer (bandwidth). If you exceed this quota, we will contact you and ask that you either upgrade your account or pay a surcharge. Our fees are ÂŁ2 per 1gb (or part thereof) per month. If you regularly go over your quota then upgrading is likely to be the cheaper option.

Upgrading an account costs the difference between your existing account price and the new account price and lasts until renewal. Depending on how long you have left to run may also affect your decision.

If I have any technical or billing enquiries, who should I contact?

Please contact us and we’ll respond to you asap.

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